Recommendations for Customers Experiencing Frequent Bank Disconnections

Understanding Bank Disconnections with Plaid Integration

We use Plaid to retrieve banking data, but disconnection frequency can vary between banks due to different security policies.

• Re-authentication requirements differ among banks for security reasons.
• There is no comprehensive list of bank-specific re-authentication requirements.
• Disconnection frequency can range from daily to monthly.

Normal vs. Suspicious Disconnections:

• Normal: Disconnections occurring once a month or every few weeks.
• Suspicious: Immediate disconnections (within a day).

Recommendations for Customers Experiencing Frequent Bank Disconnections

If you're experiencing frequent disconnections with your bank account, please note:

• Most disconnections are likely due to bank-specific re-authentication policies rather than issues with our service.
• Different banks have varying re-authentication requirements for third-party apps.
• If disconnections occur monthly or every few weeks, this is typically normal.
• For concerns about more frequent disconnections, we recommend:
  • Checking with your bank about their specific re-authentication policies.
  • Ensuring your bank account credentials are up-to-date in our app.
  • Contacting our support team if issues persist.

We appreciate your patience as we work to provide secure and reliable access to your financial data.